Customer Relationship Executive

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Published date: 06/30/2024
Modified date: 07/01/2024
  • Location: Lagos State, Nigeria
Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World. We are recruiting to fill the position below: Job Position: Customer Relationship Executive Job Location: Lagos Position type: Full-Time About the job We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. What You Will Do Responding promptly to customer inquiries. Communicating with customers through various channels. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support What You Should Have High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. excellent english written and speaking skills Self starter and Keen to details Experience working with customer support.

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